8. Delivery of Purchased Products

8.1     Studio Sostanza S.n.c. di Alessia Pagotto e Valeria Francescato delivers the Products all over the world, with standard service. Any delivery limits will be communicated on the Website any time when needed.

8.2    The delivery is free of charge for an amount of the order above €99,00 unless otherwise specified on the Website. When the user must pay the freight costs related to an order, the amount is expressly and separately indicated (in Euro currency and including VAT) during the purchase procedure, also indicated in the recap of the order and, in any case, before the transmission of the order. In the case of omitted indication of a specific delivery date, in any case, the delivery will be done within 30 days starting from the date of the conclusion of the contract.

8.3    In case of partial withdrawal of Multiple Orders, the freight cost amount to be refunded will be quantified proportionally to the value of the withdrew Product.

8.4    The delivery obligation is accomplished when the user has the material availability of the Product/s or, in any case, when the user has checked the Product/s.

It’s up to the user to check the conditions of the Product he received/accepted and collected. Being understood that the risk of loss of damage of the Products, for reasons that cannot be attributed to Studio Sostanza S.n.c. di Alessia Pagotto e Valeria Francescato is transferred to the user when the user, or anyone he/she has designated and different by the carrier, has the material possession of the Product, the user is strongly recommended to verify and to check the number of Products received, that the boxes are intact, not damaged, not wet or has beed altered, even on the closure systems; so the user is kindly invited, in his proper interest, to indicate by writing any defects on the transport document of the carrier, and to accept with reserve the box/boxes. In case of loss or damage of the Product/s if the user accepts the delivery of the Product/s without any conditional acceptance/acceptance with reservation he cannot take any legal action against the carrier, except in the case the loss or the damage are due to willful misconduct or gross negligence of the same carrier and except for partial loss or damage not recognizable at the moment of the delivery, but, in this case, the damage must be reported immediately when discovered and not more than eight days after the reception of the box/boxes. In case the box/boxes has evident signs/marks of tampering or alteration, we kindly recommend the user to communicate them, as soon as he can, to the Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity is always valid. The carrier will make two delivery attempts; after them, the carrier will send the Product/s back to Studio Sostanza S.n.c. di Alessia Pagotto e Valeria Francescato which will refund the user on the same payment method used by the user to purchase his order, except for shipping costs and for taylor made products. At the moment of the delivery nothing is due to the carrier unless duties or local taxes different from VAT must be applied.

8.5    In case the purchased Product has not been delivered or has been delivered late in comparison to the delivery terms indicated during the purchase process and in the order confirmation Consumer Contracts Regulations 2013 will be applied.

For more information, visit the General Sale Conditions page.